Case Study
*Flexible PEP* for Bank Branch Network
Client issue:
One of Australia’s four major Banks wanted to develop a high performing culture and a sustainable competitive advantage that benefited their people, their customers, their shareholders and the communities in which they operate.
From past experience the Bank understood how PEP changed forever the way their people worked in their Head Office. They wanted to extend PEP’s benefits to the Branch Network in such a way that the training and coaching sessions provided the same benefits as those who work in teams located at a single site. At the same time they were anxious that the time taken out for PEP coaching did not have a negative impact on customer service.
PEP’s response:
PEP tailored the structure of the programs so that sessions could be conducted at flexible times which suited the particular Branch and also trained the Managers to conduct some of the ongoing coaching.
Outcomes:
The client was delighted with overall feedback:
- Better and more consistent organisation of paper, electronic and Outlook documents/messages leading quicker access to info.
- Removal of a lot of clutter.
- Clearer planning of activities
- Better information about impacts on schedules when changes in planned activities occur.
PEP’s best results come from coaching clients on their own work at their place of work. PEP has been presented in offices, cars, factories, casinos, high security locations and even on farms, trading floors and oil rigs!
Quite simply... wherever people work, PEP will work!
