Case Study

movePEP minimises relocation disruption

Background
This case study documents the combined results of six separate relocations for a global professional services firm.

Client Issue
From past experience our client apprehended the extended downtime suffered when they moved their offices from one location to another. Previously, it had been three or four days before their knowledge workers were “up and running”, with severe consequences for customer service and other ongoing work. And occasionally, important information was simply lost during the move, meaning it had to be recreated – another unproductive, time consuming activity.

PEP’s response
Our objective was to have every knowledge worker working productively within an hour of getting into their new location. At the same time, we aimed to eliminate waste, leading to direct savings in moving and storage costs.

We implemented movePEP with those staff members moving offices before the actual relocation. Our expert consultants worked closely to understand the clients’ specific needs – and then fashioned our tools and resources to add components designed to make the move easier.
 
Outcomes
The movePEP programs with six locations averaged total direct savings of almost $700 per person.

Importantly, meetings with billable clients were scheduled as normal on the Monday following the move – that is, the firm operated immediately as if the move had NOT in fact taken place, resulting in their calculations of indirect savings of over $3500 per person.

Additionally, of course, the clients reported the typical PEP saving of 1.5 hours per day per person ongoing.

PEP clients tell us their return on investment is realised after less than one month. PEP participants tell us the payback is immediate!